Orders:
What is the estimated delivery time for my order?
Delivery typically takes 3–7 business days, though it may vary based on your location and the chosen shipping method. Express shipping options might be available for quicker delivery. Weekends and public holidays could slightly delay the timeline. Once your order is shipped, you’ll receive tracking details to monitor its progress in real time. Always check the delivery estimate at checkout for more accuracy, especially for international shipping, as those may take slightly longer.
Are there any additional shipping charges?
Shipping charges depend on your delivery location and the order total. Many websites offer free shipping if your purchase exceeds a certain amount. Standard shipping charges are often visible at checkout before completing your payment. Additional fees, like customs or taxes, could apply for international orders. Always review shipping policies for clarity. Special promotions may provide discounts or free shipping, so keep an eye out for those to minimize extra costs.
Can I track my order status online?
Yes, tracking your order is simple. After your purchase is confirmed, you'll receive a tracking ID via email or SMS. Use this ID on the website’s order-tracking page to monitor your shipment. Updates typically include shipping status, current location, and estimated delivery date. If the tracking link doesn't work, contact customer service for assistance. Keep in mind, it may take 24–48 hours for tracking details to be updated after your order is dispatched.
What is the return policy for purchased items?
Most websites allow returns within 7–30 days from the delivery date. Ensure the items are unused, have all tags intact, and are returned in the original packaging. Some sites offer free returns, while others may deduct return shipping costs from your refund. Refunds are processed to the original payment method. For exchanges, you may need to place a new order for the desired size or item. Always check the website’s detailed return policy.
Can I cancel or modify my order?
Yes, you can usually cancel or modify your order within a limited timeframe—often before it is shipped. Log in to your account, navigate to the “My Orders” section, and select the cancellation or modification option. If the order is already dispatched, cancellation may not be possible, but you could initiate a return after receiving the product. Customer support teams are also available to assist with changes if the options aren’t accessible online.
Is cash-on-delivery available?
Yes, cash-on-delivery (COD) is a popular payment option available in many locations. However, COD may involve an additional handling fee, which will be displayed at checkout. Ensure the exact amount is ready at the time of delivery. Note that some areas might not support COD due to service limitations. Check whether your pin code is eligible for this payment option before finalizing your order. COD orders typically don’t require advance payment details.
How can I apply discount coupons?
To use discount coupons, enter the unique coupon code in the designated box during checkout. The system will automatically calculate and apply the discount to your order total. Ensure the coupon is valid and hasn’t expired. Some coupons may have specific conditions, such as a minimum order value or exclusions on certain products. Check these terms beforehand. If the code doesn’t work, contact customer support for troubleshooting or to resolve potential issues.
Is international shipping offered?
Yes, websites provide international shipping to select countries. Check the list of eligible destinations on the site. Be aware that shipping fees for international orders are typically higher and may include customs duties or taxes, depending on the recipient country. Delivery times also vary significantly, often taking 10–30 business days. Tracking details will generally be provided for international shipments. Always review international shipping policies before placing your order to avoid surprises.
Are size guides available?
Yes, size guides are available for accurate clothing selection. These guides typically include measurements for bust, waist, hips, and inseams. Compare your measurements with the chart to determine the best fit. For shoes, look for conversion charts if sizes differ by region. Some websites even provide tips for measuring yourself correctly. If you’re unsure, customer reviews may also offer insights about fit and sizing discrepancies. Consult the size guide on the product page before ordering.
What is the refund process?
Refunds are usually processed within 7–14 business days after the return is approved. The refund is typically credited to the original payment method, such as a credit card, bank account, or digital wallet. If you opted for COD, the refund might be issued as store credit or transferred to your bank. Keep the return receipt as proof until the refund is completed. For any delays, contact customer service with your return tracking details.